CONSUMER POLICY
Cancellation and Return Policy
Cancellation Policy
To cancel an order, simply call our customer service at +917065104242 (9AM - 6PM) or email us at eyekoncraft@gmail.com . The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Eyekoncraft reserves the right to accept the cancellation of any order. Flipkart also reserves the right to waive off or modify the time window or cancellation fee from time to time.
The Orders placed by you on the Platform are non-cancellable and non-refundable via self serve under MINUTES delivery option owing to quick delivery times, except if cancellation/refund is requested via CX Agent under the following circumstances:
- The Order could not be delivered within the estimated time that was displayed while placing the order;
- The Order has not been picked by the Delivery Partner;
- The Seller has not accepted or has canceled the Order due to reasons not attributable to You.
- Easy Doorstep Cancellation
- Any other reason that the Platform may update from time to time
We reserve the right to cancel your order, in whole or in part, for reasons including product unavailability, unforeseen circumstances beyond our control (force majeure), suspected fraudulent activity, violation of our Terms of Use, or logistical constraints. In all instances of cancellation (by us), you will not be charged for the canceled order. Any payments you have already made will be promptly refunded within 5-7 business days for any cancellations. You can track the status of your refund on the Order Details page/section.
Our return, cancellation, and refund policies may be subject to additional reasonable terms and conditions. These will be communicated to you periodically through the Platform's push notifications or other communication methods as outlined within these Terms or as determined by the Company.
Return / refund Policy
We accept/not accept returns under the following situations:
- Damaged items getting delivered
- Delivery of wrong items – not according to your order
- Returning of the product will not be accepted when the customer has no valid reason for returning the product. And if the customer wishes to return under no given valid reason, the customer must bear the shipping charges.
Damaged items getting delivered
If your package appears damaged, and upon opening it if you find the artifact damaged, call us at 706510424 (9AM - 6PM) / email us at eyekoncraft@gmail.com within 48 hours of receipt of the package. Kindly follow the steps below so that we can process your returns as quickly as possible.
- Make a note of the damage on the courier's copy of the airway bill, and a copy of the airway bill, which you retain.
- Also, appropriate remarks should be made on the delivery sheet (if applicable) of the courier personnel making the delivery.
- Please notify eCraftIndia directly within 2 days of receipt of the Handicraft/Jewellery if there is damage along with the details of the damage.
- Also send us images of the work with close ups of the damaged portion(s)
When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the Handicraft/Jewellery back in the original packing materials and container. As soon as we receive your returned artifact, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of your shipping the items back to us.
Unfortunately, replacements are not available for one–of-a-kind works (customized Handicraft/Jewellery) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.
Delivery of wrong items – not according to your order
Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 48 hours of such receipt. You may call us at +91-8100-41-8100 (9AM - 6PM) or email us at care@ecraftindia.com. Please provide us with the following:
- Details of your order number and the item/s included in your order.
- Invoice number accompanying your order
- Consignment number of the courier’s airway bill
When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the item/s back in the original packing materials and container. As soon as we receive your returned item/s and confirm that they are in good condition, your originally ordered item/s will be shipped to you at no charge. The cost of returning wrongly shipped items will have to borne by you initially. Upon receiving the returned items in good condition, we will refund the cost of your shipping.
Unfortunately, replacements are not available for one–of-a-kind works (customized Handicraft/Jewellery) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.
Terms Of Use
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of domain name \[] (“Website”), including the related mobile site and mobile application (hereinafter referred to as “Platform”)
Your use of the Platform and services and tools are governed by the following terms and conditions ("Terms of Use") as applicable to the Platform including the applicable policies which are incorporated herein by way of reference. If You transact on the Platform, You shall be subject to the policies that are applicable to the Platform for such transaction. By mere use of the Platform, You shall be contracting with Eyekoncraft and these terms and conditions including the policies constitute Your binding obligations, Eyekoncraft.
For the purpose of these Terms of Use, wherever the context so requires "You" or "User" shall mean any natural or legal person who has agreed to become a buyer on the Platform by providing Registration Data while registering on the Platform as Registered User using the computer systems. Eyekoncraft allows the User to surf the Platform or making purchases without registering on the Platform. The term "We", "Us", "Our" shall mean Eyekoncraft .
ACCESSING, BROWSING OR OTHERWISE USING THE SITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS UNDER THESE TERMS OF USE, SO PLEASE READ THE TERMS OF USE CAREFULLY BEFORE P
Security
AppliancesMenWomenBaby & KidsHome
Is making online payment secure on EYEKONCRAFT?
Yes, making the online payment is secure on Flipkart
Does EYEKONCRAFT store my credit/debit card infomation?
No. eyekon only stores the last 4 digits of your card number for the purpose of card identification.
What credit/debit cards are accepted on EYEKONCRAFT?
We accept VISA, MasterCard, Maestro, Rupay, American Express, Diner's Club and Discover credit/debit cards.
Do you accept payment made by credit/debit cards issued in other countries?
Yes! We accept VISA, MasterCard, Maestro, American Express credit/debit cards issued by banks in India and in the following countries: Australia, Austria, Belgium, Canada, Cyprus, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, the Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, the UK and the US. Please note that we do not accept internationally issued credit/debit cards for eGV payments/top-ups.
What other payment options are available on EYEKONCRAFT?
Apart from Credit and Debit Cards, we accept payments via Internet Banking (covering 44 banks), Cash on Delivery, Equated Monthly Installments (EMI), E-Gift Vouchers, Flipkart Pay Later, UPI, Wallet, and Paytm Postpaid.
Privacy Policy
EYEKONCRAFT.STORE respects your privacy and is committed to protecting it. For more details, please see our POLICY
Site of Map
Categories sport 01 ..
Cricket Bats & Balls, Batting Gloves, Wicket-Keeping Gloves, Cricket Gloves, Cricket Shoes, Batting Pads, Stumps, Cricket Clothing, Cricket Kit Bags, Abdominal Guards, Sports Tracksuits, Practice Nets, Cricket Helmets, Leg Pads, Cricket T-Shirts, Cricket Bags, Cricket Accessories,
Categories trading point 02 ..
Home & Décor Items List for Dispatch:
Mats and Mattings, Carpets & Rugs, Cushion Covers, Hand Towels, Pillows, Bed Sheets, Mattresses, Blankets & Rajai Covers, Kids' Bed Sheets, Towels, Artificial Grass, Curtains, Yoga Mats, Showpieces & Antique Decorative Items, Idol Statue Showpieces, Handcrafted Home Décor, Wall Décor, Wall Shelves, Pots and Planters, Home Fragrances, Artificial Plants and Flowers, Home Décor Paintings, Framed Photos & Paintings, Mirrors & Frames, Candles & LED Candles, Umbrellas, Wall Clocks, Lighting: Bulbs, Ceiling Lamps, Table Lamps, "Fountain of Life" Tabletop Water Fountain, Glass Lights, Festival Decorative Lights
Stationery & Office Supplies List for Dispatch:
Books, Magazines, A4 Color Paper,A4 Sticker Paper, Calculators, Carbon Paper, Card Sheets for I-Cards, Cash Book, Bond Paper, Box Files, Ink Pads, I-Card Holders, I-Card Plastic Sheets, Notepads, Pencils, Plastic Folders, Pens, Pen Holders, Pen Stands, Office Files, Paper Trays, Erasers, Fevi Gum (x2), Stamp Pad Ink, Staplers, Stapler Pins, Sketch Pens, Scales, Colours, Colour Brushes, Printer Ink, Toner, Lunch Box Sets, School Bags
Toys & Games List for Dispatch:
Remote Control Toys, Educational Toys, Soft Toys, Dolls & Doll Houses, Puzzle Toys, Teddy Bears, Magic Balls, Construction Toys, Chess Sets, Ludo Sets
Clothing, Footwear & Personal Accessories List for Dispatch:
Clothing Items: Men's, Women's, and Kids' Clothing, Suits, Blazers, Shirts, Jeans, Inner Garments, Belts, Sleeves, Ties, Shorts, Lowers, T-Shirts, Trousers, Swimwear, Coats, Socks, Track Suits
Footwear: Sandals, Sports Shoes, Casual Shoes, Boots, Slippers & Flip-Flops, Snow Boots, Sneakers, Loafers
Personal Accessories: Hair Dryers, Hair Straighteners, Combs
Electronics & Accessories List for Dispatch:
Wireless Earbuds, Power Banks, Mobile Holders, Wireless Chargers, Bluetooth / USB Speakers, USB Cables, Chargers, Selfie Sticks, OTG Cables / Readers, Card Readers, CPU Units, Graphics Cards, Computer Mouse, Keyboards, Web Cameras, Printers, Mobile Sleeves, Mobile Screen Protectors, Screen Guards
Household Appliances & Essentials List for Dispatch:
Crockery Sets, Tea Cups, Coffee Mugs, Milk Jugs, Teapots, Plates, Bowls, Ice Cube Trays, Knives, Spoons & Teaspoons, Cutting Boards, Water Glasses, Frying Pans, Garbage Bags, Food Containers, Plastic Cups, Cutlery, Paper Cups, Banana Leaf Plates, Facial Tissues, Wet Wipes, Toilet Paper Rolls, Sanitary Napkins, Baby Diapers, Thermocol Products, PET Bottles
Help
Payments
How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in India .
Credit cards
We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.
Debit cards
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.
Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups.
Is it safe to use my credit/debit card on Eyekoncraft?
Your online transaction on Flipkart is secure with the highest levels of transaction security currently available on the Internet. Flipkart uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Eyekoncraft are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
What steps does Eyekoncraft take to prevent card fraud?
Eyekoncraft realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.
What is a 3D Secure password?
The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the "Verified by VISA" and "Mastercard SecureCode" services, respectively.
The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.
How can I get the 3D Secure password for my credit/debit card?
You can register for the 3D Secure password for your credit/debit card by visiting your bank's website. The registration links for some of the banks have been provided below for easy reference:
What is Eyekoncraft credit card EMI option?
With Eyekoncraft credit card EMI option, you can choose to pay in easy installments of 3, 6, 9, 12, 18*, or 24 months* with credit cards from the following banks:
- HDFC
- Citi
- ICICI
- Kotak
- Axis
- IndusInd
- SBI
- Standard Chartered
- HSBC
*18 & 24 months EMI options are available from select banks only. Please refer to the table below for more details:
Banks | Supports 18 & 24 months tenure | Minimum order value to avail 18 & 24 months EMI options |
|---|---|---|
HDFC | Yes | ₹ 10,000 |
Citi | Yes | ₹ 10,000 |
ICICI | Yes | ₹ 10,000 |
Kotak | Yes | ₹ 4,000 |
Axis | Yes | ₹ 4,000 |
IndusInd | Yes | ₹ 4,000 |
SBI | No | NA |
Standard Chartered | Yes | ₹ 4,000 |
HSBC | No | NA |
#Shipping
Why does the delivery date not correspond to the delivery timeline of X-Y business days?
It is possible that the Seller or our delivery partners have a holiday between the day you placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some delivery partners and Sellers do not work on Sundays and this is factored in to the delivery dates.
What is the estimated delivery time?
Sellers generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
Estimated delivery time depends on the following factors:
- The Seller offering the product
- Product's availability with the Seller
- The destination to which you want the order shipped to and location of the Seller.
Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the delivery partner's time-to-deliver in your location.
Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
Seller does not/cannot ship to my area. Why?
Please enter your pincode on the product page (you don't have to enter it every single time) to know whether the product can be delivered to your location.
If you haven't provided your pincode until the checkout stage, the pincode in your shipping address will be used to check for serviceability.
Whether your location can be serviced or not depends on
- Whether the Seller ships to your location
- Legal restrictions, if any, in shipping particular products to your location
- The availability of reliable delivery partners in your location
At times Sellers prefer not to ship to certain locations. This is entirely at their discretion.
Why is the CoD option not offered in my location?
Availability of CoD depends on the ability of our delivery partner servicing your location to accept cash as payment at the time of delivery.
Our delivery partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.
I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible Ekart Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through Ekart, you can return the item through a third-party delivery service. Return fees are borne by the Seller.
I did not receive my order but got a delivery confirmation SMS/Email.
In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.
What do the different tags like "In Stock", "Available" mean?
'In Stock'
For items listed as "In Stock", Sellers will mention the delivery time based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard delivery service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
'Available'
The Seller might not have the item in stock but can procure it when an order is placed for the item. The delivery time will depend on the estimated procurement time and the estimated shipping time to your location.
'Preorder' or 'Forthcoming'
Such items are expected to be released soon and can be pre-booked for you. The item will be shipped to you on the day of it's official release launch and will reach you in 2 to 6 business days. The Preorder duration varies from item to item. Once known, release time and date is mentioned. (Eg. 5th May, August 3rd week)
'Out of Stock'
Currently, the item is not available for sale. Use the 'Notify Me' feature to know once it is available for purchase.
'Imported'
Sometimes, items have to be sourced by Sellers from outside India. These items are mentioned as 'Imported' on the product page and can take at least 10 days or more to be delivered to you.
'Back In Stock Soon'
The item is popular and is sold out. You can however 'book' an order for the product and it will be shipped according to the timelines mentioned by the Seller.
'Temporarily Unavailable'
The product is currently out of stock and is not available for purchase. The product could be in stock soon. Use the 'Notify Me' feature to know when it is available for purchase.
'Permanently Discontinued'
This product is no longer available because it is obsolete and/or its production has been discontinued.
'Out of Print'
This product is not available because it is no longer being published and has been permanently discontinued.
Eyekon deliver not internationally?
As of now, Eyekon doesn't deliver items internationally.
You will be able to make your purchases on our site from anywhere in the world with credit/debit cards issued in India and 21 other countries, but please ensure the delivery address is in India.
Payment Cancellation & Returns
Cancellation related
Can I modify/change the specification for the ordered product without cancelling it?
Why i am getting charged for cancellation? / What is cancellation Fee?
Cancellation fee will be applied or charged only if an eligible order is cancelled after 24 hours of placing.
The reason is to compensate for the time and effort incurred in processing the order by the seller. Also, to compensate our logistics partner for incurring a cost when they ship the order, if the order is shipped. Note: Customer can find this information under the order details by logging into his/her eyekoncraft account.
I see the 'Cancel' button but I can't click on it. Why?
How long does it take to cancel an order?
Can I reinstate a cancelled order?
Where can I find the free cancellation period once an order is placed?
FAQ
Login and my account
Login and my account
Can I reactivate my inactive eyekon account?
Do I need to verify my mobile number or email address every time I log in?
What is an OTP or verification code?
Why do I need to verify my mobile number or email address to log into my Eyekoncraft account?
Can I use an international number to sign up?
How can I use my mobile number to login on the Eyekoncraft mobile app?
I'm getting an error message that says, 'You've exceeded the maximum number of attempts to enter correct verification code'. How can I log in to my eyekon account now?
Can I use a corporate email ID to sign up?
How can I add a new delivery address to my Eyekoncraft account?
What should I do if I don't get the OTP or verification code while logging in to my Eyekoncraft account?
How can I change the email ID linked with my Eyekoncraft account?
How can I deactivate my Eyekoncraft account?
What to do if I am unable to login via website?
How to add GSTIN number to my Eyekoncraft account?
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